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New LED passenger information screen on trial at London Waterloo station
On trial until December 2020, the high-definition colour screen will provide passengers with easy-to-understand up-to-the-minute journey information.
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Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
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Public transport restrictions ‘set to ease’ in England
Reports have suggested that public transport restrictions are under review in England as the government looks for ways to reboost the economy.
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Transport Focus writes to Secretary of State for Transport calling for rail fares reform
In the wake of the COVID-19 pandemic, Transport Focus is urging the UK government to reform the fares and ticketing system to offer better value.
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Grand Central once again named as Britain’s best train operator
Yorkshire-based train company, Grand Central, has been rated the passengers’ favourite in a national survey of rail users.
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Chiltern Railways named best operator between London and West Midlands and Oxford
Passengers have once again ranked Chiltern Railways as the best operator for journeys between London and the West Midlands and Oxford in the National Rail Passenger Survey (NRPS) from Transport Focus.
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Trainline launches app feature to help travellers social distance on trains
Trainline has launched a nationwide beta-test of Crowd Alerts, a crowd-sourced feature in its app to help customers alert their fellow travellers if it’s not possible to social distance on a specific train.
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New report outlines priorities for future design of local train stations
Commissioned by Network Rail, the ‘ThinkStation’ report provides a framework for the future design of local stations across Great Britain, following a wide-reaching engagement exercise.
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GTR shares its top 10 tips for passengers returning to train travel
To help ease passenger concerns, Govia Thameslink Railway (GTR) the team behind operating Southern, Thameslink and Great Northern services, have shared their top 10 tips for travelling on trains, as COVID-19 travel restrictions start to ease.
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UK DfT awards funding for new tech to revolutionise rail travel
The UK’s Department for Transport (DfT), in partnership with Innovate UK, has awarded 25 pioneering projects a share of ￡9.4 million to fund innovative projects that will make railways cleaner, greener and more passenger-friendly.
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Eurostar to introduce new technology to enable contactless journeys
A facial biometric corridor will be introduced at St. Pancras International that will enable a digital and contactless journey for Eurostar passengers.
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Face coverings now mandatory when travelling by train in England
As of 15 June 2020, passengers travelling on trains across England are now required to wear face coverings in an effort to prevent the spread of COVID-19.
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Trenitalia’s summer timetable relaunched to meet new demands for mobility
Providing a north to south network is the focus of Trenitalia’s 2020 summer timetable, with new connections to encourage more and more people to leave their cars at home.
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Northern leaders call for commitment to post-COVID-19 rail operations
Leaders across the North of England have highlighted the importance of restoring passenger confidence in rail in order to ensure post-COVID-19 stability.
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ORR data shows drastic fall in UK rail passenger journeys during Q4 2019-20
The new figures outline a fall of 51 million UK rail passenger journeys during Q4 of 2019-2020, highlighting the unprecedented impact of the COVID-19 pandemic.
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National Rail to notify passengers of busy trains and stations before beginning journey
The new system introduced by National Rail will help to enable social distancing and keep passengers safe while travelling.