On trial until December 2020, the high-definition colour screen will provide passengers with easy-to-understand up-to-the-minute journey information.
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Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
SNCF, the French railway operator, is leveraging Smart Flows' real-time passenger density data to monitor the back-to-normal activity within its largest train stations.
Reports have suggested that public transport restrictions are under review in England as the government looks for ways to reboost the economy.
In the wake of the COVID-19 pandemic, Transport Focus is urging the UK government to reform the fares and ticketing system to offer better value.
Yorkshire-based train company, Grand Central, has been rated the passengers’ favourite in a national survey of rail users.
Passengers have once again ranked Chiltern Railways as the best operator for journeys between London and the West Midlands and Oxford in the National Rail Passenger Survey (NRPS) from Transport Focus.
Trainline has launched a nationwide beta-test of Crowd Alerts, a crowd-sourced feature in its app to help customers alert their fellow travellers if it’s not possible to social distance on a specific train.
Commissioned by Network Rail, the ‘ThinkStation’ report provides a framework for the future design of local stations across Great Britain, following a wide-reaching engagement exercise.
In the next instalment of our TOCs Management Series, Mark Hopwood, Interim Managing Director of South Western Railway (SWR), explains how the operator is on a journey of evolution that includes addressing train performance, focusing on sustainability strategies, deploying cutting-edge technology and adopting an open and honest approach with both…
In an interview with Global Railway Review, Alexandre Savard, Director – Business Development, Rail & Integrated Mobility at GIRO, explains how integrated resource planning and management can improve rail service adaptability, responsiveness and efficiency.
To help ease passenger concerns, Govia Thameslink Railway (GTR) the team behind operating Southern, Thameslink and Great Northern services, have shared their top 10 tips for travelling on trains, as COVID-19 travel restrictions start to ease.
The UK’s Department for Transport (DfT), in partnership with Innovate UK, has awarded 25 pioneering projects a share of ￡9.4 million to fund innovative projects that will make railways cleaner, greener and more passenger-friendly.
Considering the COVID-19 pandemic, Michael Fohrer, President of the German Railway Industry Association (VDB), looks at how rail passengers’ trust can be restored and the importance of establishing political incentives for clean mobility ‘made in Germany’.
A facial biometric corridor will be introduced at St. Pancras International that will enable a digital and contactless journey for Eurostar passengers.